Frequently Asked Questions (FAQ)

This page is dedicated to the most common questions submitted to us.

Check that there is the question you are looking for below, if you do not find an answer or have other questions do not hesitate to contact us!

Do you have a refund policy?

If for any reason the seller does not respect the terms of delivery of the paid service, the money will be immediately returned to you through your balance.

When you request a refund, contact the assistance by email and specify the reasons.

We recommend that you always pay through our platform and not in cash, this will allow us to handle the refund quickly and we can also intervene in person, unlike the cash payment.

It is assumed that when the payment is made in cash directly to the freelancer the order has been successful.

Do you have a support service?

Of course! Our customer service operators, friendly and knowledgeable are available to answer your questions during all working days in any time slot, this does not mean that in case there is an urgency we will be ready to answer you even on holidays.


Our platform is clear and exhaustive and there should be no difficulty in using it, but we will implement this page if we are asked the same questions by multiple users.

We wish you a good continuation on our site.

Glemix team.